CSN MORINVILLE: Protocols, Processes and Opportunities

We realized we needed to make mobile estimating and imaging an option so we could go to the customer’s vehicle at a time when they know we will be there. — Steve Hammond, Owner/General Manager, CSN Morinville

Mobile estimates

Hammond says that in order to maximize efficiency during COVID-19, the shop has set up a mobile office to process estimates which can be deployed to the customer’s residence or place of business if needed. “We have a Wi-Fi printer, camera and gloves to make an estimate and provide a work order to be signed by the customer, so I don’t have to email my CSR or go back to my office to finalize the paperwork for them,” says Hammond. He notes that the whole process from providing an estimate, to printing a work order, and having the customer sign it can take as little as 15 minutes.

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