CSN Chatham – September 2024 Shop of the Month

Congratulations to CSN Chatham on being named Shop of the Month! Their dedication to excellence in the collision industry is truly impressive. Here’s a summary highlighting their achievements and practices:

Excellence in Collision Repair CSN Chatham, a proud licensee of CSN since 2008 and the recipient of the Shop of the Year award in 2022, continues to set the standard in the collision repair industry. Their commitment to developing strong relationships with customers, partners, and the community is a key factor in their ongoing success.

Top-Tier Touch Time CSN Chatham’s impressive touch time sets them apart. By focusing on thorough repair planning and leveraging advanced tools like ARP (Advanced Repair Plan), they minimize supplements and delays. Their strategy of a detailed initial assessment with disassembled vehicles ensures high productivity and reduces stress for both staff and customers. Their approach of “slowing down to go faster” resonates with clients and contributes to their high levels of satisfaction.

Cutting-Edge OEM Certifications Anticipating industry trends, CSN Chatham has strategically partnered with a dealer group to secure OEM certifications. This partnership not only aligns with their commitment to repair vehicles to OEM standards but also fosters trust with customers who are referred by the dealer group.

Consistent Sales Growth Navigating capacity issues within the collision industry, CSN Chatham has excelled in sales growth, consistently outperforming the regional average. Their proactive approach involves staying ahead of trends, personalizing customer service, and continuously enhancing staff skills through initiatives like the new LMS course on Estimating. Their efforts include reviewing estimates among repair planners and exploring the role of AI while maintaining their renowned customer service.

Community Engagement CSN Chatham is also deeply committed to giving back. Their involvement in the Operation Backpack project through the charity “FreeHelpCK” is a testament to their community spirit.

By rallying partners, vendors, and community members, they successfully assembled and donated 53 fully stocked backpacks to support local students in need.

Looking Ahead With their unwavering commitment to improvement and excellence, CSN Chatham is already setting sights on their next goal: earning a second Shop of the Year award. Their relentless drive for progress and dedication to bettering themselves ensures they are well on their way to achieving this ambition.

CSN Chatham’s blend of technical expertise, innovative practices, community involvement, and forward-thinking mindset underscores why they are so deserving of this recognition.