DISCOVER THE
CSN ADVANTAGE

Every collision repair business needs support in some way. Join our network of industry-leading independent shop owners from coast to coast, and truly OWN your operation.

A Premier North American Collision Repair Network

Founded in 2002, CSN assists independent and dealer collision repair facilities with corporate level support to better compete in an ever-evolving marketplace. CSN focuses on helping its network shops improve operating performance and efficiency through a variety of services and programs, including data tracking, performance training, coaching and assessments, vendor, insurer and OE certification relationships and rebate programs, powerful marketing, group insurance and benefit programs, and more.

CSN has emerged as one of America’s leading collision repair networks and now has a combined market presence in North America with over 280+ collision repair locations in North America.

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Grow Your Business With CSN

With the complexities of new vehicle technologies and all of the moving pieces the collision industry has to stay on top of, it can be challenging to address it alone these days. When you join CSN, our staff is focused on supporting you and your team.

Our network of collision shops across the United States is growing. CSN is actively recruiting independent and multi-location body shops to join our network across all U.S. markets. We are looking for shops that take pride in offering customers a best-in-class experience, strive to have a strong business model, and are searching for unparalleled service and support from joining our affiliate network.

We have some fantastic partnerships and programs that can be leveraged through our vendor network. Find out how we can assist with your business growth.

Contact us today to schedule a meeting with our business development team or complete the online application to get started!

OE CERTIFICATION ASSISTANCE

With the changes taking place in vehicle technology and advanced driver-assistance (ADAS) systems, OEM certifications are becoming critical to bring a vehicle back to its pre-accident condition and ensure a proper and safe repair for customers.

STAFF RECRUITING

Since its inception, CSN has assisted affiliate locations recruit front office staff, collision repair and refinish technicians, CSRs, estimators, and any other positions needed. We work closely with shop owners and managers to find the best fit for your business.

PERFORMANCE SOLUTIONS

CSN offers one-on-one Smart Performance coaching for CSN location owners, authorized managers and corporate staff to help build their businesses and operate successfully.

Support to assist your business growth

Objectives

CSN’s mission is to develop a powerful brand that is “top of mind” in the marketplace. This includes improving customer satisfaction and increasing business performance through the use of standard operating procedures (SOPs). Since our inception, we have continually developed quality referral relationships with insurers, fleets, OEMs and consumers. We are also market leaders in the efficient processing of collision repair claims.

Commitment

CSN is committed to continuous improvement of shop performance through regular reviews, coaching and auditing of key performance indicators. These include customer service index (CSI), cycle time/touch time, severity, parts usage, and technician and insurer performance. We take pride in communicating with our insurance and OE partners to enhance the policyholder claims process and increase CSI and retention.

Criteria

CSN affiliates display strong business principles, financial stability, and an interest in improving their businesses. They are also dedicated to staffing a team committed to continuous improvement. In addition to meeting CIC Class A requirements, affiliates have a record of positive insurance interactions. Our shops are committed participants in CSN events and take pride in complying with location requirements and branding their businesses as CSN locations.

Utilize Partnerships To Your Advantage

CSN works with some of the finest industry-leading partners and is continuously adding more vendors to help our shops succeed. Contact us today to schedule a meeting with our business development team or complete our online application to get started!

Consistently Improving The Auto Body Repair Process

In the event of an accident, the insurance claims process can be challenging at times. CSN strives to make the claims process as seamless as possible.

CSN auto body repair shops are dedicated to being the preferred collision repair centers in their market areas. They work hard to consistently improve the repair process utilizing CSN’s unique Smart Performance System Data Tracking System, which is designed to deliver the results, technical training, and management expertise that insurers require.

The Smart Performance System Data Tracking System, based on Lean and Theory of Constraints principles, provides a single point of contact with insurance partners. It tracks “Keys to Keys” and administration processes from initial customer contact through delivery. The tracking system includes training and coaching on standard operating procedures (SOPs), a key performance indicator (KPI) dashboard, and individual shop and group analytic reporting. Throughout the process, there is consistent communication with our insurance and OEM partners to enhance the policyholder claims process and increase customer service index (CSI) and retention.

TRUSTED SERVICE

Providing responsive and ethical service, doing “whatever it takes” to earn the trust of their customers and insurance partners.

RELATIONSHIPS

Maintaining positive, long-term relationships with insurance partners, resulting in a “seamless” auto body repair experience.

TRAINED & CERTIFIED

Operating professional, clean, and modern repair facilities with I-CAR trained and ASE Certified collision repair technicians.

DISCOVER THE CSN ADVANTAGE