Rear bumper change service is excellent, good customer services, nice and clean reception and waiting space. Overall satisfied

I received excellent service from OpenRoad Richmond Auto Body; from well organized front desk staff, through getting fair estimate in timely manner, and high quality work in the shop. I would like to thank the entire team for job well... Read moreI received excellent service from OpenRoad Richmond Auto Body; from well organized front desk staff, through getting fair estimate in timely manner, and high quality work in the shop. I would like to thank the entire team for job well done for me. Read less

very good service, on time, and beyond my expectation, the repair job was done nicely and my car got cleaned completely both interior and exterior, highly recommended

After going here, you won’t go anywhere else. The quality of their work is amazing. You can tell they are all perfectionists here. Won’t trust anyone else with my car.

Someone hit and dented the bumper of my Toyota last month. After making an insurance claim and determining how I would be compensated, I chose OpenRoad Richmond for repairs because of their Toyota OEM certification and positive past experiences with... Read moreSomeone hit and dented the bumper of my Toyota last month. After making an insurance claim and determining how I would be compensated, I chose OpenRoad Richmond for repairs because of their Toyota OEM certification and positive past experiences with their Richmond Honda and Toyota Richmond dealerships.

While it was to be expected that OpenRoad professionally repair my car with genuine Toyota parts and procedures, I really appreciate how they went a step further by washing, detailing and sanitising the car before releasing it back to me.

Both the front counter staff and Richard, my estimator, were very friendly and transparent about what was going on from the day I first presented the car for inspection to the day I collected it after repairs were complete.

Richard informed me up front that I would have to pay a small amount for unrelated, preexisting damage on the bumper being replaced which is not what all body shops would do. This saved me from any potential surprises and made my experience go as smoothly as possible.

I will definitely return to OpenRoad Richmond if I ever find myself in need of bodywork or collision repair for any vehicle of the makes they are certified to service. Read less

Alex Mislang is a great Product Adviser. He is very accommodating and has an excellent customer service. He has all the answers to your questions. A great asset to the company. Also I want to commend Mo Zhang for being... Read moreAlex Mislang is a great Product Adviser. He is very accommodating and has an excellent customer service. He has all the answers to your questions. A great asset to the company. Also I want to commend Mo Zhang for being an excellent Business Manager. Both are highly recommended. Read less

Big Thanks to FARAZ for being kind and honest guy. This guy solved every problem, got my car fixed sooner than promised with showroom quality and customer service is fantastic. ☆☆☆☆☆

We have gone to Open Road Richmond on two occasions for vehicle body repair over the past year. Their work was exceptional. They kept us informed of the progress and expected completion of the repairs. The workmanship as... Read moreWe have gone to Open Road Richmond on two occasions for vehicle body repair over the past year. Their work was exceptional. They kept us informed of the progress and expected completion of the repairs. The workmanship as excellent and the work was completed in a timely fashion. The staff in the front office were very professional. The business is very clean and professionally operated. Would always go back here if other work was required and would not hesitate to recommend to others. Read less

I was devastated when someone broke into my new car to take some money on a Saturday evening and on Sunday most places are actually closed so there's was not much I can do.

I had sent an inquiry about my... Read moreI was devastated when someone broke into my new car to take some money on a Saturday evening and on Sunday most places are actually closed so there's was not much I can do.

I had sent an inquiry about my Audi RS5 to open road auto body and Megan was awesome enough to reply even though she was away/off work. She booked my in for an appointment on Monday and they began assessing the problem and the Hertz guys (also very awesome) got me into a rental car.

Kyle was my adjuster and he was fantastic, Ramon the manager was out of this world as well. It took about 2.5 weeks to get the job done but I was beyond happy. They did such a good job noticing all the damages and replacing it/fixing it thoroughly. Often you see business go 90% and then they just say "meh" it'll be fine but these guys were the opposite. 100% was the minimum and 110% was acceptable. I would never go anywhere else but here for my needs.

Thanks Megan and the team you guys have done the impossible and redefined the auto experience. Read less

The service here is fast and efficient. The dent in my car was fixed and painted extremely well. Kudos to the staff and
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