We have gone to Open Road Richmond on two occasions for vehicle body repair over the past year. Their work was exceptional. They kept us informed of the progress and expected completion of the repairs. The workmanship as... Read moreWe have gone to Open Road Richmond on two occasions for vehicle body repair over the past year. Their work was exceptional. They kept us informed of the progress and expected completion of the repairs. The workmanship as excellent and the work was completed in a timely fashion. The staff in the front office were very professional. The business is very clean and professionally operated. Would always go back here if other work was required and would not hesitate to recommend to others. Read less

I was devastated when someone broke into my new car to take some money on a Saturday evening and on Sunday most places are actually closed so there's was not much I can do.

I had sent an inquiry about my... Read moreI was devastated when someone broke into my new car to take some money on a Saturday evening and on Sunday most places are actually closed so there's was not much I can do.

I had sent an inquiry about my Audi RS5 to open road auto body and Megan was awesome enough to reply even though she was away/off work. She booked my in for an appointment on Monday and they began assessing the problem and the Hertz guys (also very awesome) got me into a rental car.

Kyle was my adjuster and he was fantastic, Ramon the manager was out of this world as well. It took about 2.5 weeks to get the job done but I was beyond happy. They did such a good job noticing all the damages and replacing it/fixing it thoroughly. Often you see business go 90% and then they just say "meh" it'll be fine but these guys were the opposite. 100% was the minimum and 110% was acceptable. I would never go anywhere else but here for my needs.

Thanks Megan and the team you guys have done the impossible and redefined the auto experience. Read less

The service here is fast and efficient. The dent in my car was fixed and painted extremely well. Kudos to the staff and
business

We used Richmond Auto Body for some repair work. We found them to be friendly, efficient and extremely courteousness. The team at Richmond Auto Body kept us informed throughout the entire process, making sure we had regular updates and knew... Read moreWe used Richmond Auto Body for some repair work. We found them to be friendly, efficient and extremely courteousness. The team at Richmond Auto Body kept us informed throughout the entire process, making sure we had regular updates and knew exactly what to expect. They also arranged for us to have a loaner vehicle while they were taking care of our repairs. You never want to have to use a body shop, but Richmond Auto Body made the whole process as painless as possible. We would definitely recommend them to anyone needing service. We hope we do not have any need for body work in the future, but we would go back to Richmond Auto Body for sure, even though we are in Vancouver and there are places much closer! Read less

Even though the wait to get my car part was high, which is not OpenRoad's fault, the installation was pretty quick and neat. The finish is flawless and they even touched up a small scratch which was on the side... Read moreEven though the wait to get my car part was high, which is not OpenRoad's fault, the installation was pretty quick and neat. The finish is flawless and they even touched up a small scratch which was on the side of the car without a charge. I highly recommend asking for Draco, who gave me constant updates about the arrival of my car parts. Read less

After choosing to pay out of pocket for the cost of repair on our Highlander, OpenRoad Richmond Auto Body went out of their way to work with us to make repairs that were safe and cost effective. Their solutions... Read moreAfter choosing to pay out of pocket for the cost of repair on our Highlander, OpenRoad Richmond Auto Body went out of their way to work with us to make repairs that were safe and cost effective. Their solutions were efficient, their customer service was second to none. They finished the work quickly, let us know exactly what was going on, checked in with us if they needed to change a detail, and commiserated for the reason we were there in the first place. Finally, they made our SUV so clean and shiny that it settled the feelings that came from seeing it just after the collision. They have earned themselves 2 more lifetime clients in my young adults, and I can comfortably say I will recommend these good folk to everyone I talk to. Thanks to the team at OpenRoad, this experience came to a happy conclusion. Read less

I had a dented bumper, and a malfunctioning trunk on my Tesla. Richmond Auto Body fixed both problems, and the car is clean and good as new again. Megan, and the rest of the staff provided really great customer service.

Had my vehicle repaired for body damage. Excellent work down to the last detail! Interior and exterior was super clean upon arrival. I've used Open Road Richmond Auto Body before. Highly recommended!

I recently needed some body work on my truck and after doing a bit of looking into where I might get it done I decided that Richmond Auto Body was the place to go.
Their service was top notch from start... Read moreI recently needed some body work on my truck and after doing a bit of looking into where I might get it done I decided that Richmond Auto Body was the place to go.
Their service was top notch from start to finish.
I would highly recommend them to anyone needing bodywork for their vehicle.
I am very happy with the work they did for me! Read less

Great couteous service! My SUV looked brand new when I picked it up! I am extremely happy with the work they performed. The interior detailing was an added bonus. Highly recommend OpenRoad Richmond Autobody!