Updated April 28, 2026

WE CARE ABOUT YOUR PRIVACY

CSN Collision (“we”, “us”, “our”) takes your privacy seriously. We want you to be aware of our commitment to protect the information you share in the course of doing business with us. The purpose of this Privacy Policy (the “Policy”) is to disclose to you the types of personal information we gather, how we gather it, what we use it for, and inform you of the choices that you have in our use of your personal information. This Policy does not apply to the collection or usage of your information by independently owned licensee repair facilities.

For the purposes of this Policy, “personal information” means any information about, or that can be reasonably linked to, an identifiable individual, meaning information that is about you and/or that can be used to identify you.

By providing us with your personal information, visiting our website, or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

OUR COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION

Personal Information We Collect

We collect personal information about you when you explicitly provide it to us (CSN Collision), when you visit our website or otherwise interact or do business with us, and when you use our services.

The types of information that we may collect from you include:

your contact information, including your name, address, phone number and email;
your payment information;
information about your insurance coverage;
information about you that you enter into text fields;
information you voluntarily provide to us when contacting us, e.g. when making an inquiry or seeking customer support;
other relevant details about you, including your location; and
information you provide to us when entering into a contest.

We may also collect certain browser and activity information through your use of our website (please see the section “Interacting With Us Online” below for more information).

Note on vehicle information

While it is not personal information, we also collect, use and share information about the vehicles we repair or provide related services for. This includes vehicle year, make, model, vehicle identification number, license plate number and other information and specifications about the vehicle and repairs performed. We use, and may share, this information as part of providing our services and for other business and analytics purposes. We also share this information with third parties, such as relevant insurers, as well as service providers and other companies that provide software, analytics, and data-related solutions.

How We Collect Information

In most cases, we collect this personal information directly from you, such as when you enter various contests that we conduct or when you contact us to ask questions.

CSN Collision provides corporate support to a network of independent licensee repair facilities, and some information about you or your vehicle may be provided to us from these licensees in order for CSN Collision to support their provision of repair services and for other uses by us described in this Policy.

CSN Collision also partners with insurance companies to provide you with claims-related services. Some information about your insurance coverage may be provided to us from representatives of our partner insurance companies if required to provide you with services.

How and Why We Use Your Personal Information

We use your personal information for the purposes described in this Policy or explained to you at the time it is collected, including:

to enter you in contests and notify you of results if you have agreed to participate in such contests;
to assess, improve and personalize our products and services, and other internal business and analytics purposes;
to connect you to independent licensees in our network to provide goods or services;
to ensure security of our premises and property, and to detect and prevent fraud and other illegal or unauthorized activity;
to meet our legal and regulatory obligations and to otherwise protect our rights and interests; and
for any other purposes with your consent or as otherwise permitted or required by law.

We may de-identify your personal information and use it for aggregated research, statistical and other purposes, such as improving our website or measuring the effectiveness of our advertising. We may also anonymize personal information and use it for research and other purposes as permitted by law.

Who We Share Personal Information With

We may share personal information with trusted affiliates, partners, and third parties to perform services on our behalf and to assist us in providing our products and services to you. This may include:

Service providers that perform necessary services on our behalf, including advertising and marketing, payment, customer support, financial, professional, mailing, and information technology services;
Independent licensees in our corporate support network, only if and to the extent required to provide you with products and services; and
Our partner organizations as applicable if you receive relevant services, including our insurance, towing, and rental car companies.

We only share personal information with our affiliates, partners, and service providers where reasonably necessary for our or their purposes. We require service providers to protect personal information shared with them, and we limit their use and retention of information to what is necessary to provide their services to us.

We may also disclose personal information to other third parties in the following circumstances:

To government or regulatory bodies to comply with our legal and regulatory obligations, legal processes, and governmental requests;
To protect us, including our rights, interests and property, to respond to emergencies, and to protect the safety of any person;
To detect and prevent fraud, and to investigate and enforce the potential breach of an agreement or law or other wrongdoing;
When it is relevant to a business transaction, such as a sale of part or all of CSN Collision, a re-organization, or a partnership opportunity; and
When we have obtained your consent, or as otherwise permitted by law.

INTERACTING WITH US ONLINE

Our Use of Cookies and Tracking Technologies

Our Use of Cookies. Like many other websites, our website uses cookies and similar technologies to collect aggregated and de-identified information about website visitors. A cookie is a small text file sent to your browser’s files for our reference. No one else can read this file. Cookies allow our servers to recognize you when you return to the site, so you don’t have to re-register and so we can retain any preferences you may have given us.

Information we collect in this manner includes the following:

Browser, device and location information. Browser information includes the URL of the web page you were just on, the IP address of the computer you are using, the country from which you are accessing the website, your domain type, and your browser version. Browser information is automatically recorded as part of transmitting information over the Internet. We may use it to help us display information in the best format for you. Device information includes the type of device and operating system used to access our website.
“Clickstream” and activity information. During your visit to our website, we may record choices you have made and use this to provide more customized content or advertising. This includes which webpages you visit and how long you spend on different parts of our website. The data does not identify you and is not retained after your visit. This is sometimes called “clickstream” data. If we do market research studies or polls in any area that will only be reported in aggregate, this will be indicated.

Information we collect via cookies helps us learn more about how the website is typically used. We use this information to enhance the user experience and the overall quality of the website.

Third Party Cookies. As noted in the section above, third party websites may also use cookies to show you advertisements about our products on third-party sites, including offers based on products you have viewed or purchased.

Web Analytics. We also use Google Analytics to provide analytics about how you engage with our websites and ads. You can learn more about how Google uses information from sites or apps that use Google’s services here, and how to adjust your browser settings to opt out of Google Analytics here.

Your Cookies Choices. You can adjust your browser settings to disable cookies. To learn more about your Internet browser’s cookie options, please refer to instructions from your particular browser. Please note that if you adjust your browser settings to reject or disable certain cookies, the functionality of certain elements of our website may be impacted. You can also opt out of interest-based advertising from many advertising partners, third-party websites and apps by visiting www.aboutads.info/choices (for U.S. residents) or www.youradchoices.ca (for Canadian residents).

Links to Third-Party Websites

In some instances, third parties advertise on our website, and there may be links to third party websites on our website. However, we are not responsible for the content or information collection policies of third-party websites. If you choose to provide personal information when you visit those websites, please remember that our Privacy Policy does not apply to your relationship with those third parties, and we advise you to review their privacy and other policies before you submit any personal information.

OUR PRIVACY PRACTICES

Cross-Border Transfers

We may transfer your personal information to our international headquarters or to trusted third parties located outside of your province, state, Canada or the United States, where it may be accessed, stored, or otherwise processed. We will ensure that measures are taken to protect your personal information in accordance with this Privacy Policy and applicable data protection laws no matter where it is used or stored.

When your personal information is transferred to a jurisdiction outside of your province, state, Canada or the United States, it may be subject to the law of that foreign jurisdiction, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement.

Safeguarding Your Information

We use various measures to safeguard your personal information, including physical protection (e.g., restricted office access), organizational protection (e.g., limiting access on a need-to-know basis), and technological protection (e.g., passwords, encryption). We have internal policies and procedures that govern how we use and protect personal information, handle complaints and access requests, respond to privacy breaches and delete data when no longer required.

In the event of a security breach involving personal information, CSN Collision will investigate the incident promptly and take remedial measures we determine to be appropriate. We will notify affected individuals and regulators where required by law, and maintain records of breaches as required by applicable privacy legislation.

Retention

We retain your personal information for as long as reasonably necessary to fulfil the purposes we identify in this Policy, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. We will not retain your personal information for longer than is necessary to fulfil these purposes unless required or permitted by law. Where permitted by law, we may retain anonymized information for longer for our own research or other purposes.

YOUR PRIVACY RIGHTS AND CHOICES

Accessing and Correcting Personal Information

If you believe that the personal information we maintain about you is not correct, you can make a request to correct it by writing to us using the contact information set out under “Contact Us” below. You may also request access to, or a copy of, the personal information that we maintain about you by writing to us.

We may need to verify your identity or obtain more information before responding to your request. In some cases, our legal obligations will prevent us from granting a request for access to or correction of personal information. We will inform you in writing of the reasons for any such decision.

You have the right to appeal our decision by contacting us at privacy@csncollision.com within a reasonable period after receiving our decision. Please include “Appeal” in the subject line and provide a description of the basis for your appeal. We will respond to your appeal within sixty (60) days. If we deny your appeal, we will provide you with information on how to contact the appropriate government authority to submit a complaint.

Depending on your jurisdiction of residence, you may have other privacy rights. Please contact us for further information.

Unsubscribing from Electronic Communications

From time to time, CSN Collision will send you special offers and announcements by email, text message, or other electronic means. We comply with Canada’s Anti-Spam Legislation (CASL) and U.S. CAN-SPAM Act to ensure that the electronic communications you receive from us are respectful of your preferences. You may unsubscribe from promotional electronic communications at any time by following the instructions provided in each message or by contacting us directly using the contact information set out below.

Control Of Your Information

You always have the option to instruct us not to use or to delete your personal information. You may withdraw your consent at any time (subject to legal or contractual obligations and on providing us reasonable notice) by communicating to us in writing using the contact information set out below. Please be aware that withdrawing your consent or asking us to delete information may prevent us from providing you with requested services.

Changes to this Policy

This Privacy Policy may be updated from time to time. The current version of the CSN Collision Privacy Policy will always be posted on our website, and we encourage you review it regularly.

Contact Us

If you have any questions pertaining to our privacy practices or your personal information, or wish to submit a privacy-related request or inquire about our Licensee and Insurer Data handling policies, you may contact us at the following address:

Privacy Officer

privacy@csncollision.com

CSN Collision

1155 North Service Road West, Unit 9

Oakville, ON L6M 3E3