Professional Auto Body Repair in Barrie

Customer service was great overall. Front staff are very friendly & helpful. The repair itself took a few days longer than the estimated timeline. There were a few issues once I got my vehicle back. However, the Assistant Manager, Matthew,... Read moreCustomer service was great overall. Front staff are very friendly & helpful. The repair itself took a few days longer than the estimated timeline. There were a few issues once I got my vehicle back. However, the Assistant Manager, Matthew, was more than willing to take on the responsibility of solving them without hesitation. I would not say the final result of the repair is absolutely perfect. But I'm satisfied the experience went as good as possibly could be expected, despite the circumstances. Read less

Zenetec did a fantastic job on repairing one of my fleet vehicles. We have a fleet of over 10 vehicles and have been to other body shops Zenetec by far has been the best. Christina was so helpful and kept... Read moreZenetec did a fantastic job on repairing one of my fleet vehicles. We have a fleet of over 10 vehicles and have been to other body shops Zenetec by far has been the best. Christina was so helpful and kept us up to date the whole time. Thank you! Read less

Great experience at Zenetec!

I had a small chip in the middle of my windshield and it was repaired in a timely manner - the appointment booking online and the actual appointment.

Super happy with the result and the experience! Would definitely... Read moreGreat experience at Zenetec!

I had a small chip in the middle of my windshield and it was repaired in a timely manner - the appointment booking online and the actual appointment.

Super happy with the result and the experience! Would definitely recommend coming here! Read less

The people at zenetec were very kind and helpful. My vehicle ended up needing extra repairs and part requiring my vehicle to be held for almost a month but Emma dealt with a difficult insurance company as well as the... Read moreThe people at zenetec were very kind and helpful. My vehicle ended up needing extra repairs and part requiring my vehicle to be held for almost a month but Emma dealt with a difficult insurance company as well as the rental company on my behalf. Happy to have my vehicle back Read less

Zenetec was amazing from start to finish including getting us set up with Enterprise to get a rental whole or car who's back end had been smashed was being repaired. Thank you so much zenetec for everything in such a... Read moreZenetec was amazing from start to finish including getting us set up with Enterprise to get a rental whole or car who's back end had been smashed was being repaired. Thank you so much zenetec for everything in such a stressful time. You were all amazing enterprise as well Read less

Unfortunately, I had to bring my car to Zenetec twice in 4 months. However, the great news was the customer service and the quality of repairs. Both times a rental vehicle was waiting for me within minutes of my arrival,... Read moreUnfortunately, I had to bring my car to Zenetec twice in 4 months. However, the great news was the customer service and the quality of repairs. Both times a rental vehicle was waiting for me within minutes of my arrival, and was made easy for the rental return as well. I would definitely return to Zenetec, if needed, even though there are closer collision centres to where I live, and I would definitely recommend them for any collision amd windshield repairs! Definitely a 10 out of 10 for me! Read less

Incredible customer service. I didn't think businesses cared about customers any more in the year 2023. Zenetec was a refreshing reminder that some businesses still strive to establish and maintain a great reputation. Special thanks to Grace for helping with... Read moreIncredible customer service. I didn't think businesses cared about customers any more in the year 2023. Zenetec was a refreshing reminder that some businesses still strive to establish and maintain a great reputation. Special thanks to Grace for helping with logistics, I am a busy guy and really appreciated her level of organization and problem solving. I went there for a broken rear window. My only regret is that a broken window is a rare thing, because otherwise this is the kind of company I would love to give more frequent business to! Strongly recommend. Read less

They did a great job on fixing my vehicle and did it in a timely manner. They also cleaned the inside of my vehicle! However I called the Friday and told them I could not pick up until Saturday. They... Read moreThey did a great job on fixing my vehicle and did it in a timely manner. They also cleaned the inside of my vehicle! However I called the Friday and told them I could not pick up until Saturday. They said they would leave my key in the 24/7 lock box. I brought my rental vehicle back and had a ride set up and (had to move my sons car seat around) and that is very annoying in itself. When I went to pick up my vehicle it wasn’t there, a worker was in the garage so I asked him for help and explained my situation. He refused to help and or even call the manager and was quite rude to me. The girl I had spoken to said everything would be set up and ready to go. I had no vehicle all week end and almost had to miss work on Monday due to her not understanding the phone conversation. The girl I spoke to on Monday sorted everything out for me and apologized and they even left me touch up paint for my Cadillac (it’s a specific black). So that was also nice. It was a large inconvenience and frustrating but they did do a great job at fixing my vehicle so I would go back, however I would double and triple check to make sure the pick up instructions are understood. Read less

Very friendly service, the work on the car looks great. I liked that when we picked up our car Zenetec took care of returning the rental vehicle. The only reason I didn’t give 5 stars is that the time for... Read moreVery friendly service, the work on the car looks great. I liked that when we picked up our car Zenetec took care of returning the rental vehicle. The only reason I didn’t give 5 stars is that the time for work completion wasn’t communicated with clarity. We were told that the work would be done on Thursday morning, however, it wasn’t completed until the following Tuesday, exactly seven days after we dropped the car off. Although, we were sent a notification at different phases of the repair and when the car was in the final phase of inspection and quality control, when we contacted the office we were told it would be ready at the end of the day, i.e. Thursday, then on Friday and again on Monday.
We had a rental car, so transportation wasn’t an issue but, it was just not ideal not knowing when the work would be completed, because we needed to do other daily activities that we couldn’t plan because we didn’t know when we would need to return the rental vehicle.
My advice, better to under promise and over deliver. If they had told me it would be a week and it took less time or exactly what they had promised, I would have been fine with that too. Read less

Great location. Amazing attention to detail. Professional staff. During my first assessment appointment, Cody went through all repair details that gave me assurance that it was going to be done right. Very happy with the final result! Definitely recommend. If... Read moreGreat location. Amazing attention to detail. Professional staff. During my first assessment appointment, Cody went through all repair details that gave me assurance that it was going to be done right. Very happy with the final result! Definitely recommend. If you have a luxury vehicle, choose this place with confidence. Read less