COVID-19 Update

To provide the best possible customer experience while keeping you and your family safe, CSN Collision Centres has introduced more health and safety protocols and contactless services so that we can continue to serve you while you maintain your physical distance. Here is what CSN is doing to keep you safe during your vehicle repair:

PICK UP AND DROP-OFF

A CSN Collision Centres customer service specialist will arrange to have your vehicle picked up from a location of your choice. We will bring it to our facility and once the repairs are completed, we will thoroughly clean and sanitize your vehicle before coordinating a time to drop your vehicle back to you.

PHOTO ESTIMATING

Instead of bringing your vehicle in to have the estimate completed in-person you can submit photos of the damage to maintain your social distance. Once our team receives the photos, we will complete an initial assessment to help you make the decision about what to do next. The entire process can be completed online or via text message from the comfort of your home.

CLEANING AND SANITIZING

If you need your vehicle cleaned and sanitized for business or personal use CSN has the right tools and equipment to get the job done quickly and affordably. We use cleaning products and disinfectants that are not harmful to your vehicle interior. We follow best practices and industry guidelines to eliminate germs, bacteria, and viruses.

CSN Collision Centres COVID-19 Response

CSN Collision Centres takes pride in the close relationships we have with each of our employees, licensees, and customers. We have a vested interest both in the health and safety of our staff and that care extends to the families, friends, and communities of our customers. The health and safety of each of you is of the utmost concern to us and so our response to the COVID-19 pandemic is based on our uncompromising commitment to your well being.

We have monitored the COVID-19 situation and are following the lead of many government institutions and businesses and made the decision to take extra precaution in regard to the spread of the coronavirus.

We will continue to monitor advisories sent out by the Canadian Government and World Heath Organization regarding this situation as developments are released.

Precautions and Prevention from CSN Collision Centres

Effective immediately we have closed our Corporate Office to the public. In order to reduce the potential spread of germs and protect the health and safety of our employees we are allowing all staff to work remotely until further notice.

We are taking enhanced precautions in regard to customer contact at our Collision Centres with a heighted focus on hygiene and cleaning practices.

If you choose to visit a CSN Collision Centre, please know that each of our Collision Centres are taking extra care in protecting their customers and their staff.

Customer Vehicles

• When accepting vehicle keys, we wipe them with disinfectant before handing to other departments or back to the customer
• We wear disposable gloves when working on and moving vehicles
• We treat these areas with special care as they are potential transfer spots:
  • Steering Wheels
  • Door Handles
  • Shift Levers
  • Centre Consoles
  • Trims and Switches
  • Radios/Navi Systems

The health and safety of our staff, licensees, and our customers is extremely important to us. We are committed to taking the appropriate steps to safeguard all parties while still providing the best possible service we can during this time.

Events

All external events have been postponed until further notice to reduce the impact of potential transmission. Following the direction of the Canadian Government all gatherings exceeding 50 people have been postponed effective immediately. Our staff will not participate in any industry or external events until further notice.

Travel

Effective immediately all corporate travel is cancelled until further notice. This mandate also applies to corporate employee travel inside of Canada via airline and/or stay in hotels. We will continually monitor this situation and advise the public of any changes to this direction.

Business Advisories

Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses

A message from the Trade Commissioner Service: Resources for Canadian businesses

Online Resources for Customers and CSN Collision Centres

World Health Organization

Canadian Public Health Services

Centres for Disease Control and Prevention

As the situation continues to develop and updates are communicated from the Canadian Government, CSN Collision Centres will remain committed to following the directive of our health professionals to protect our customers and our staff.

For general inquiries please contact feedback@csncollision.ca or 1-866-400-4276