Auto Body Waterloo

Had a car accident and our insurance company had the car towed to CSN Koebel's.
The experience was amazing. Mark walked us through the process thoroughly and he was very patient and supportive. We were impressed by the level of professionalism... Read moreHad a car accident and our insurance company had the car towed to CSN Koebel's.
The experience was amazing. Mark walked us through the process thoroughly and he was very patient and supportive. We were impressed by the level of professionalism and customer service of the staff.
Would definitely recommend CSN Koebel's to our friends. Read less

CSN Koebel’s have been my go-to body repair shop for decades. I do a lot of highway driving as well as local city driving. I am very particular about the condition of my vehicles, including the exterior body. From scratches,... Read moreCSN Koebel’s have been my go-to body repair shop for decades. I do a lot of highway driving as well as local city driving. I am very particular about the condition of my vehicles, including the exterior body. From scratches, dents, a flying transport tire hitting my car once, and a couple of fender benders (the other’s guys fault), CSN has always been there providing exceptional service restoring my cars to mind condition. Staff are friendly, helpful, and professional. With no hesitation I highly recommend CSN Koebel’s (formerly Carstar). Read less

Great service and great experience! Very smooth process that Ryan and Tracy helped me through. Sent my car in after a hit and run and had it repaired in even less time than anticipated and the work is of high... Read moreGreat service and great experience! Very smooth process that Ryan and Tracy helped me through. Sent my car in after a hit and run and had it repaired in even less time than anticipated and the work is of high quality with high quality parts. Read less

Awesome experience! I dropped my car for an estimation and the team here was super nice to walk me through the steps and explain me everything I needed to know. They also arranged rental company picking me up from their... Read moreAwesome experience! I dropped my car for an estimation and the team here was super nice to walk me through the steps and explain me everything I needed to know. They also arranged rental company picking me up from their location once I was done.

When my car estimated as total loss, I went there to pick up my stuff from the car and the team again were really helpful. My plates were stuck so someone helped me get them when it was cold outside while I was kindly asked to wait inside. Then I didn’t have a ride back home so they even dropped me back home to Kitchener.

Overall, I was super happy with my experience at CSN Koebel’s. Thank you! Read less

My wife and I have used this location several times in the past. They are amazing! Super friendly and nice to deal with. Want to specifically shout out to Mark who is awesome!

I couldn't be happier with the excellent work and customer service. My car looked brand new when they were finished and they have been so amazing handling a few minor follow ups. I wouldn't go anywhere else!

The service is really really good. The work they did is recommendable. When we saw our car, we were just surprised. It made our day!!!
Thank you CSN Koebel. ❣️

Clean front office. Estimator Mark all round good guy. Girl at front desk personable and motivated. Repair job was expected. Vehicle came back in better condition than it went in. That was not expected. ... Read moreClean front office. Estimator Mark all round good guy. Girl at front desk personable and motivated. Repair job was expected. Vehicle came back in better condition than it went in. That was not expected. Great work. Shop is committed to high level of customer service. I would recommend Mark and Koebel - although I certainly hope to never have to see them again. :) Read less

I cannot say enough kind things about Mark and his team. With 4 children (all driving age now), we've had more than our share of minor and more extensive accidents. CSN Koebel's has made it really easy for us... Read moreI cannot say enough kind things about Mark and his team. With 4 children (all driving age now), we've had more than our share of minor and more extensive accidents. CSN Koebel's has made it really easy for us to get the repairs completed in a timely manner, handling all of the insurance paperwork including the rental car.

But it's the little things that go above and beyond just completing the required the work that really stand out. Thank you for all that you do! It's really appreciated. Read less

Today I got my first ever flat tire, and by luck I happen to have pulled over on the side of the road next to CarStar. The receptionist must have saw me and rushed out immediately to see what happened... Read moreToday I got my first ever flat tire, and by luck I happen to have pulled over on the side of the road next to CarStar. The receptionist must have saw me and rushed out immediately to see what happened and to give me a hand. I knew it was the best of a bad situation to have gotten this flat right next to a body shop - but little did I know just how much better it could get. The guys working there filled up my tire with air just enough for me to wheel over to their shop; where on the spot, they proceeded to change my tire for a spare one they had...FOR FREE. The whole ordeal took no more than 20 minutes, and as quickly I realized I got a flat - I was already out driving about my day.

I felt really humbled by their service and by their refusal to accept my money for this inconvenience. I also realize that they were able to work so quick on the count that they weren't all that busy. This is why I write this review because trust me...They deserve to be busy!

If you have any car problems, you have to come here to get this CarStar team to help you. You can always tell the level of professionalism and integrity of a business by how they treat their customers whom they allow to be serviced and not pay. Now please don't get the wrong idea, that's not to say you should expect the same $0 bill for your visit there. This was just a one-off and I happen to have been the lucky recipient of their hospitality. This review is the least I can do.

Please come see them and give them your business - I know I will be back! Read less