Trusted Collision Repair in Prince George

We had great customer service at Norgate! They are personable and caring! We were able to get our vehicle in early on a cancellation and they did a superb job! Our car came back to us impeccably clean! I... Read moreWe had great customer service at Norgate! They are personable and caring! We were able to get our vehicle in early on a cancellation and they did a superb job! Our car came back to us impeccably clean! I highly recommend Norgate for your car repairs! Read less

Norgate staff was friendly and helpful . They called me when there was any decision to be made on my ICBC claim- car needed repairs after being backed into.

The car is fixed perfectly and the paint looks amazing. ... Read moreNorgate staff was friendly and helpful . They called me when there was any decision to be made on my ICBC claim- car needed repairs after being backed into.

The car is fixed perfectly and the paint looks amazing. The car was returned all detailed and spotless. They helped return the rental I was driving when my car was in their shop.

Thank you for making my experience so easy and uncomplicated. Read less

Amazing customer service! Changed a decision last minute which caused extra work for them. The Manager, Casey Caplette, was beyond understanding and went above and beyond to make sure everything was taken care of. Quality work... Read moreAmazing customer service! Changed a decision last minute which caused extra work for them. The Manager, Casey Caplette, was beyond understanding and went above and beyond to make sure everything was taken care of. Quality work that was completed quickly & so nice that they detailed my vehicle as well. Read less

Very kind and considerate staff, my truck was repaired and looks brand new. I would take any repairs to them, they made me feel welcome and that I was a person not just a claim number. Thanks again Norgate for... Read moreVery kind and considerate staff, my truck was repaired and looks brand new. I would take any repairs to them, they made me feel welcome and that I was a person not just a claim number. Thanks again Norgate for taking such good care of my baby. I have already recommended the shop to two other people. Read less

I would recommend this shop. They were friendly and had great customer service. I went in at the beginning of the year for an estimate and then never followed up. Even after almost a year they followed up with me... Read moreI would recommend this shop. They were friendly and had great customer service. I went in at the beginning of the year for an estimate and then never followed up. Even after almost a year they followed up with me to book an appointment and let me know that my claim was almost expired. The inside of my car was a dumpster fire when i dropped it off, I live on a farm and have dogs. My car was so pretty and clean inside and out which made me leave with the biggest smile and made me even happier with my service. I left happy with a clean car and a new bumper and trunk. Read less

I hit a pole and went to Norgate to have my bumper hood repaired. When they opened up my car they let me know what was wrong on the inside and showed me all the pictures. They told me the... Read moreI hit a pole and went to Norgate to have my bumper hood repaired. When they opened up my car they let me know what was wrong on the inside and showed me all the pictures. They told me the parts they were getting are going to be used but they will try and get them under my km (in which they did). After they were done I was very impressed and happy. Everything looked brand new. They even cleaned and detailed the inside of my vehicle.

My insurance covered the rental. When I went to drop off my vehicle, they had the rental ready to go. After I signed all the paper work, the guy pulled up, we did a walk around, gave me the key and I was off.

They even fixed some stuff that wasn't part of the accident. They fixed a very small paint chip in my side door. They also buffed out this indent scratch from the front of my car to the back. My brake light was out and they also fixed that. No extra charge. Overall I was very happy with the work they done. I would definitely recommend Norgate. Read less

Outstanding service!!
Just picked up my car today from CSN NORGATE after some work and windshield replacement and I must say thank you for the great service!! My car looks amazing!! Its smells and looks so clean it feels like a... Read moreOutstanding service!!
Just picked up my car today from CSN NORGATE after some work and windshield replacement and I must say thank you for the great service!! My car looks amazing!! Its smells and looks so clean it feels like a new car ! Roy you are very kind, caring and extremely patient person thank you for everything you do!
Also thank you to your whole team… you all are amazing !
Thank you Thank you!! Read less

Amazing service! I will never take my vehicles to get repaired anywhere else after my experience at this location! The ladies at the front were so kind to me and answered all my questions. My car was repaired in 5... Read moreAmazing service! I will never take my vehicles to get repaired anywhere else after my experience at this location! The ladies at the front were so kind to me and answered all my questions. My car was repaired in 5 days even though they thought it would take longer and had to wait for parts to come in. They also clean and polish your exterior and interior upon return. Highly recommend! Read less

Amazing service! I will never take my vehicles to get repaired anywhere else after my experience at this location! The ladies at the front were so kind to me and answered all my questions. My car was repaired in 5... Read moreAmazing service! I will never take my vehicles to get repaired anywhere else after my experience at this location! The ladies at the front were so kind to me and answered all my questions. My car was repaired in 5 days even though they thought it would take longer and had to wait for parts to come in. They also clean and polish your exterior and interior upon return. Highly recommend! Read less

No one wants to experience a vehicle claim, with all the stress after an accident I can truly say that Norgate was the best choice. Elisha and Dave made sure I understood the process, provided updates along the way, and... Read moreNo one wants to experience a vehicle claim, with all the stress after an accident I can truly say that Norgate was the best choice. Elisha and Dave made sure I understood the process, provided updates along the way, and made sure I was completely happy with my vehicle. The service was beyond any expectation I had. Thank you!! Read less